What to Expect / FAQ

Attending a Concert: Your Guide to Enjoying the Manitowoc Symphony

We care about you, our audience, and want to make sure you have a GREAT time at the symphony, regardless if you are new to classical music or the whole orchestra thing is old-hat. The following are our responses to the most frequently asked questions we receive.

Have a question that’s not answered here? Send us a message on Facebook, Twitter, or by email. If your question is excellent we’ll add it to this list! 

Getting Tickets and Getting Here

The historic and beautiful Capitol Civic Centre is our home. Opened in 1921, the concert space is one-of-a-kind. It’s hosted the biggest and best acts over the years, internationally renowned. It sounds great. It’s comfortable. It’s pretty to look at. We first performed at in the CCC in 1952 and have seen it in all its configurations. After the most recent renovations were completed in 2019, ACT TWO, the hall seats 1000. We also perform outside the CCC in Manitowoc, Two Rivers, and throughout the county to reach new audiences and proudly represent our name.

The CCC has accessible seating for all on the first level. There is wheelchair access through the front door, the restrooms are ADA accessible and the CCC does have a few wheelchairs available on site. The Box Office (920-683-2184) can answer any specific questions.

  • Tickets at the door start at $35 a pop, with discounts for children. And they’re free if you or your business wants to be a concert sponsor! *wink*
  • You can also buy Season Tickets each year and save. If you do, you’ll always get the best deal and know you have a seat reserved with us.
  • Use your student ID if you’re 25 or under. 

They’re all good. As the CCC only accommodates 1000, it’s a pretty intimate hall so there really is no bad seat in the house. That said, our diehards argue the center, downstairs or upstairs, offers the best acoustic.

Pro Tip: If you sit up close you’ll feel more of the performance. If you sit near the back you’ll see more of the performance. If there is a soloist, people often like to sit audience left to get a better view.

Park on Jay, South 7th, or Franklin. Want some space and a view? Park across from the Public Library off of Quay along the river. If the river is frozen I suppose you could park there too, but Legal won’t let me recommend it to you.

Nah. Attending a symphony orchestra concert never requires studying. The goal is that every concert is self-contained. This means everything you need to know will be given to you at the show. But, if you do want more information on the music, great, here’s what you can easily do:

  1. Attend Jim Miller’s pre-concert lecture (see The Show before the Show, below). During the talk Jim will chat about the music, the composers, the performers, and give you all the juicy bits textbooks often omit. Sometimes guest soloists even drop by for a hello and drive-by performance.
  2. Read the program. The Maestro (our fancy name for a “stick waver”) composes notes about the music and they are printed in every program. 
  3. Listen to the MSO concert playlist on Spotify. On social media and on MSO’s website, a playlist is shared featuring the music that will be performed, and some other relevant music too. What’s extra fun is the Stick Waver himself curates the playlist so you know it’s filled with some of the greatest performances of recorded history.

Spotify

Check out our playlist. Free account is required.

No! You should be comfortable when you hear the MSO. Dress how you feel comfortable. Yes, some like to bring the ritz and sparkle. If that’s you, do it and be proud. If you prefer to dress more casually, do-it-to-it and don’t think twice. In the end, you won’t be the only one dressed “up” or “down.”

We love you, too. Come early and hang out before the first pitch is thrown.

MatineeEvening Concert
CCC Box Office opens*12:30pm6:00pm
Lobby doors open1:00pm6:30pm
Jim Miller’s Informance*1:15pm6:45pm
Seating begins1:30pm7:00pm
Kickoff2:00pm7:30pm

Please check with the Capitol Civic Centre for any modified box office hours due to COVID-19.
*Not all concerts include a pre-show informance.

No. Don’t miss Jim’s spiel (see The Show before the Show, below). And, once the music starts the CCC Police (the ushers) won’t allow you into the hall until a break. Generally, most concerts start with a shorter piece, often an overture, which is 10 minutes or so. If you’re late, after this first piece is your window for slipping in after the bell has rung.

MSO observes the Capitol Civic Centre Mask Policy:

Adhering to the most current CDC guidelines, masks are strongly encouraged for fully vaccinated attendees and required for non-vaccinated attendees. Please check the CCC’s website for the most up-to-date information.

Once You’re Here

Say hello! As soon as you enter the CCC, you’re among family. This is what music does, it brings us together. We’ve got a table set up in the main lobby at every concert. We’d love to meet you. Sometimes guest artists join us at intermission or after the show to chat and sell and autograph merchandise. We love meeting our audience, our friends and neighbors, and welcome the chance to hear your thoughts on the music and your experience.

Don’t forget to check-in on social media. Take a selfie with some ushers. And of course, Like/Follow MSO’s Facebook, Instagram, and Twitter pages. In advance, we like you back.

a mature man in a coral colored dress shirt, pink tie, and brown jacket holds a microphone and reads from a paper, smiling.
Jim Miller


Before most concerts, Jim Miller offers a free lecture on the music and composers. His talks are always a good time, informative for sure, and sometimes hilariously filled with gossip and hearsay. Don’t miss them.

Jim’s such a celebrity, his talks have been dubbed “Informances” and usually are standing-room-only. His show begins 45 minutes before curtain in the Mertens Lounge.

Drinks need not be gulped, hallelujah. Yes, drinks can be brought into the auditorium. There are even cupholders in the seats on the main floor! Please imbibe responsibly and with live music. And if you haven’t been to the CCC recently, there’s a new bar on the second level—it’s easier than ever to relax at intermission and not have to worry about getting in line at the bar.

We want our patrons to be themselves. Should you wish to check in on social media and share your experience, great. Take that selfie while the orchestra warms up or with friends at intermission. Take that video of the audience jumping to their feet after the show is over.

We only ask that phones are silenced and dimmed so that they’re not distracting those on stage or those sitting nearby. In other words, please be respectful to those around you. We hope that your phone blows up, really we do, we just ask that you keep it to yourself that you’re so popular.

Oh, and no flash photography or video recording please—you don’t want YouTube to suspend your account because you owe someone $.008 in royalties.

If you like something, don’t sit on your hands! Feel free to clap, heck, hoot and holler if you’d like when you hear something that delights.

In olden days the “classical” music audience was, well, downright rowdy. This all changed in the last hundred~ years. Etiquette now dictates that one is supposed to repress their applause until the very end of a multi-movement work. But, not everyone knows this unwritten modern rule and so some folk feel awkward about the whole when-to-clap thing.

Here’s the rub. Much music is like a great novel. After some chapters you need to cry. After others, laugh out loud. Sometimes you may even want to throw the book across the room. Sometimes you simply need to sit in silence and take in your journey. Music is the same.

Our policy is that if the music makes you have an emotional reaction, feel free to express it, whenever this may be. We embolden you to be you and share what you’re feeling. Probably, others will want to join in with you. (Just know this policy of ours isn’t shared everywhere!)

Still don’t want to be the first horse out-the-gate? Watch the conductor and musicians. They’ll give you nonverbal clues when it’s clapping-time, time to say “yahoo” and “thanks.”

Concerts typically last 1.5 to 2 hours. This includes Intermission, which is our fancy way of saying halftime, we just don’t have the marching band or acrobats. Yet.

Sort of! Before the show and at intermission, look for members from our Education Committee roaming the halls. They’re the ones who look like they need a break, tired, and are overworked. Just kidding. They do a lot. At halftime they sell raffle tickets to support some of our Ed programming. If you win, you get 50% of the pot. Of course, if you choose to “put it back,” you’ll make some kid very happy.

What happens after the show?

Everyone is invited to Mertens Lounge immediately following the concert. Here, you will be able to chat with your new friends, network and sell that million dollar idea of yours, and pat-the-back of the musicians. Soloists typically roam about, too, in search of adulation—they’re stars, what can you do? Oh, there are also cookies. Delicious cookies.

Grab that dessert or nightcap at any one of our partnering pubs. Look in the program to see who supports us and who we’ll be visiting after the cookies have all been eaten.

So moved that you want to join the Symphony? Contact the Maestro

Inspired to pick up that old guitar and get some lessons? Click here for information about that.

Interested in giving to the Symphony? (You’re an angel by the way.) Find out how to give a gift right here.

Not to worry, MSO party planners are here to help. You can get involved with the Symphony in some other way. Let’s chat.

You could:

  • Join the Board
  • Help bring awesome music to our rural communities
  • Steer our educational offerings
  • Endow a Chair
  • Sponsor the Maestro’s caffeine habit. What?

So many things. We know you have great ideas. Email or call us.